Shipping policy
Shipping Policy
Thank you for shopping with us. Please review our shipping policy carefully before placing an order.
Order Processing & Production
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All watches are custom-built to order using moissanite stones.
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Production typically takes 2–3 weeks depending on design complexity.
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Production begins after the required deposit is received.
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Production time does not include shipping time.
Shipping Time
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Once production is complete and final payment is received, orders are shipped within 1–3 business days.
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Delivery times vary depending on location and carrier.
Shipping Rates
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Shipping rates are calculated at checkout unless otherwise stated.
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Shipping fees are non-refundable.
Tracking Information
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Tracking information will be provided once your order has shipped.
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Please allow up to 24 hours for tracking updates to appear.
Shipping Address Responsibility
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Customers are responsible for providing a correct and complete shipping address.
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We are not responsible for orders shipped to incorrect addresses provided by the customer.
Delays
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We are not responsible for shipping delays caused by:
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Carrier issues
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Weather conditions
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Customs delays
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Holidays or peak shipping periods
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Lost or Stolen Packages
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Once a package is marked as delivered by the carrier, responsibility transfers to the customer.
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We are not responsible for lost or stolen packages after delivery confirmation.
Damaged Packages
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If your package arrives damaged, you must contact us within 48 hours of delivery with photo or video proof.
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We will review the claim and assist where possible.
International Shipping (If Applicable)
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International customers are responsible for customs duties, taxes, and import fees.
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Delivery times may vary due to customs processing.
(Remove this section if you are shipping domestic only.)
Agreement to Policy
By placing an order on this website, you agree to this Shipping Policy.